We guarantee that every online purchase you make from our store is a secure transaction. Our site uses the strongest commercially available level of encryption, 128-bit Secure Socket Layers (SSL). This ensures that your transactions are secure and your information cannot be hi-jacked or redirected to anyone but Luckies. Look for the green padlock in your browser as you enter the Checkout section of our site.
What information we hold about you
If you have bought something from us we will have your name, email address, phone number and address details. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Information is only used to help us deliver the parcels and contact you. You may also optionally decide to receive our newsletter and special offers. You can opt-out of this at any time by emailing firstname.lastname@example.org
We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases. We may offer you a reward for purchases or make an offer we think you might like based on your order history. We also collect information of a general nature about how many ‘hits’ our website gets and we monitor the site’s traffic patterns; this tells us which areas of the site are being visited more than others. It also helps us build a more useful site in subsequent re-designs. We don’t track individual users pathways through the site. Our site also uses ‘cookies’.
Cookies being used:
Used for PHP session maintenance. This allows the client to identify itself to the server and without this the site cannot function. Valid for 1 hour after the cookie is set.
2. __utma, __utmb, __utmc, __utmz
Third party Google Analytics cookies used for statistical purpose. More information.
To know how to manage your cookies (enable/disable etc) please refer to how to control cookies on www.aboutcookies.org
We NEVER exchange, sell or otherwise give away your email address to other companies. Your email address is used solely by yourself, for purposes of logging into your account, and us for emailing you regarding your orders and to update you with our newsletter. We may, however, on occasion exchange your home address information with well-reputed third parties. By ‘well-reputed’ we mean people who respect any catalogue ‘unsubscribe’ requests and act on them immediately, should you not wish to hear from them again. If you don’t want us to pass on your personal information simply send your email address to email@example.com or let us know if you no longer wish to receive our catalogues.
Who else sees your information
We may have to disclose some of your information to service suppliers to help complete your order. These parties include Royal Mail, UKMail and UPS.